Shipping Methods
All packages are shipped via UPS Ground Service or USPS Priority Mail Service. If you would like your package delivered faster, we can offer Next Day or 2nd Day shipping, for an additional charge. Please contact us before you order for expedited shipping rates.
Fast, same-day shipping is how we get business done.
We now offer Free Shipping inside the Continental United States. Orders placed before 3:00 p.m. eastern time during the week will ship the same day from Miami, Florida. Orders placed after 3:00 p.m. EST will ship the following business day. Weekend and Holiday orders are shipped on Monday or the first business day after the Holiday.
Please verify your shipping address is correct before placing an order.
Entering a wrong shipping address at checkout can causes long delays in receiving your order. Verify your address is correct at checkout to ensure you receive your order fast and problem-free.
Important Summer Shipping Information
We are NOT responsible for the melting of chocolate products while in transit. We pack as well as possible to prevent melting, but once your order leaves our premises, the weather is out of our control.
No returns or credits on protein bars or any chocolate product due to melting.
Here’s a Tip:
If your order containing chocolate has been in the heat – unpack carton contents without touching individual bars, place boxes in your refrigerator for about an hour. They will reharden and suffer no loss of nutrition.
International Shipping
Need help on your international order, or information on more shipping options? Please call our customer service team at 1-877-544-3438.
International Shipping Terms & Conditions:
All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.
All International shipments will be charged postage costs calculated by weight and destination. Our prices do not include customs fees, taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import nutritional supplements from the U.S.
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to Doctors Best Weight Loss for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from Doctors Best Weight Loss, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Any fees charged to Doctors Best Weight Loss due to non-compliance with your country’s laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country’s laws and regulations, a refund will be issued for the merchandise only, minus percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.
Need help on your international order, or information on more shipping options? Please call our customer service at 1-877-544-3438
For a description of the package contents on the Customs form, we claim “Protein Supplements – For Personal Use”. Please do not ask us to claim a “gift” or other incorrect description.
These policies are subject to change at any time without notice.
Returns Policy
To keep our prices competitive we must uphold a strict return and exchange policy.
All items that are returned for whatever reason such as but not limited to: ordered the wrong products, change in diet, taste preferences, ingredient preferences, changes in health, side effects, health care provider recommends different products, etc., are subject to a 25% restocking and handling fee of the total cost of the returned products. The customer is also responsible for shipping charges and insurance for return shipping.
If an exchange is requested, the customer is responsible for the handling fee and all related shipping charges.
Each returned product must be returned unopened, undamaged and new condition. All packets or units must be present for each individual box that is returned. There are no partial credits for an individual box that is missing packets or items. All bottles of products can be returned only if unopened and the safety seals are fully intact and undamaged.
YOU MUST CONTACT US FIRST TO MAKE ARRANGEMENTS FOR RETURN OF ITEMS, AND GET A RETURN AUTHORIZATION, BEFORE RETURNING ITEM(S). REQUESTS FOR RETURNS MUST BE MADE WITHIN 21 DAYS OF PURCHASE.
Our efforts in this matter are designed with you, the valued customer, in mind. It is our goal to provide you with safe, quality products at discounted prices.
You should expect that your product will arrive in good condition and in a timely manner. We send our products via UPS ground service, unless otherwise requested. We can not be held responsible for delays or damaged product for reasons uncontrollable by Doctors Best Weight Loss. Severe weather, transportation problems and backordered products are just a few of those reasons.
If an item from your order is on backorder from the distributor, then we will ship the items that we have available. We will ship the backorder items when they become available to us if the items total a minimum of $7.50. If the backorder items are less than $7.50, then we will cancel that part of the order and credit your account accordingly. This will not affect your shipping charges if you have earned free shipping.
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